Cancellation Policy

  • Thank you for choosing PURE Salon! Your appointments are very important to us. We understand that sometimes schedule adjustments are necessary and that life happens. If you cannot make your scheduled appointment, we kindly ask that you let us know a minimum of 24 hours in advance of your scheduled appointment. Our stylists are commission-based employees, and this policy is in place to protect their livelihood.


    In the event that an appointment is canceled within the 24-hour policy, we reserve the right to charge the credit card on file 50% of your scheduled service value. All “no-show” appointments will result in a 100% charge of the booked service.

    We appreciate your understanding and acknowledgment of our policy as we strive to provide a predictable livelihood for our stylists.
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Policies

We are so glad you booked a service with us. We can’t wait to see you. Reading through our policies will help us serve you better. We request that our guests arrive a little early for their scheduled appointment. Our retail area of Aveda products is also available for browsing and shopping.

Credit Card Policy

A credit card is required at the time appointments are booked. If canceled or rescheduled with more than 24 hours’ notice, no charge will occur. All cards are encrypted and secure.

Consultations

Every service begins with a thorough consultation. We encourage guests to share any concerns, allergies, or medical conditions. Stylists will also review pricing, products, and maintenance expectations.

Exchanges or Returns

Products may be returned/exchanged within 30 days (must be 50% or more full). No returns past 60 days or from other Aveda locations.

Guest Safety

Only the person receiving the service is allowed on the styling floor. Others must wait in the reception area. Children must be supervised at all times.

Miscellaneous and Payments

PURE Salon is not responsible for lost/stolen items. We accept Visa, MasterCard, Discover, checks, and cash. A $25 fee applies for returned checks.