Cancellation Policy

  • Thank you for choosing PURE Salon & Spa! We hold our staff to very high standards when doing every service. Below is our Cancellation Policy. Please read it over and sign it stating you have read and understood everything in our policy. If at any time you have a question regarding your service, pricing or experience, do not hesitate to contact your stylist or someone from our management team at 515-965-0034.

    We understand that life happens - If possible, please let us know at least 24-hours in advance if you cannot make your scheduled appointment time. To protect the livelihood of our team, we reserve the right to charge 50% of the original appointment price to the card provided during the booking process. All “No Show” appointments will result in 100% charge of the booked service.

    After each visit, you will receive a survey asking for feedback on your visit. This is to help us always be improving but also informs us on what you would never want to see change.

    We want you to love your look, so we offer a ten-day adjustment period

    I have thoroughly read and understood everything outlined in PURE Salon & Spa’s Cancellation Policy. I am aware of all fees outlined in the policy and understand my card on file may be charged in the event I cancel, reschedule, or no-show my appointment. I agree to this policy and its contents and do not hold PURE liable in the event I am tardy, no-show, or must cancel my appointment.