Policies

We are so glad you booked a service with us. We can’t wait to see you. Reading through our policies will help us to serve you better. We request that our guests arrive a little early for their scheduled appointment. Our retail area of Aveda products is also available for browsing and shopping.

Credit Card Policy

A credit card is required to be on file at the time appointments are booked. If you cancel or reschedule your appointment and provide more than 24 hours’ notice, you will not be charged. These cards are encrypted and secure in our software system.

Late/Cancellations:

If you are running a little late, please understand that every effort will be made to still deliver the service. However, appointments may have to be rescheduled.

Thank you for choosing PURE Salon! Your appointments are very important to us. We understand that sometimes schedule adjustments are necessary and that life happens. If you cannot make your scheduled appointment, we kindly ask that you let us know a minimum of 24 hours in advance of your scheduled appointment. Our stylists are commission-based employees, and this policy is in place to protect their livelihood.

In the event that an appointment is canceled within the 24-hour policy, we reserve the right to charge the credit card on file 50% of your scheduled service value. All “no-show” appointments will result in a 100% charge of the booked service.

We appreciate your understanding and acknowledgment of our policy as we strive to provide a predictable livelihood for our stylists.

We understand your time is valuable; therefore if PURE ever has to cancel or reschedule your appointment due to a unforeseen event 24 hours or less from your appointment, we will discount your rescheduled service with that stylist by 20%

Consultations:

All services begin with a thorough consultation—the most important part of the experience. We make every effort to listen and discuss exactly what our guests are expecting. As wishes are discussed, we ask our guests to voice any issues, concerns, allergies or medical conditions—we’re here for you and want you to be 100% satisfied. Our service providers will also offer product recommendations, as well as discuss routine maintenance. Before the service is performed, stylists will discuss the process as well as the products that will be used. We will do our best to give accurate pricing and timing predictions on color changes and corrections. Please understand some service requests will take multiple visits.

Exchanges or Returns:

Products may be exchanged or returned within 30 days of the original purchase as long as 50% or more of the product is left. We cannot accept product returns or exchanges past 60 days or products from other Aveda locations.

Guest Safety:

To ensure the safety of our guests/staff, and to allow us to give each guest our undivided attention, only the person receiving the service is permitted on the styling floor. All other guests are asked to wait in the reception area, as required by our insurance provider. Children must be accompanied by an adult at all times.

Miscellaneous and Payments:

PURE Salon is not responsible for lost or stolen items or items left behind. Visa, MasterCard, Discover, personal checks and cash are all accepted methods of payment. $25 will be charged for all checks returned for non-sufficient funds.