Policies

We are so glad you booked a service with us. We can’t wait to see you. Reading through our policies will help us to serve you better. We request that our guests arrive a little early for their scheduled appointment. Our retail area of Aveda products is also available for browsing and shopping.

Late/Cancellations:

If you are running a little late, please understand that every effort will be made to still deliver the service. However, appointments may have to be rescheduled. We request at least a 24-hour notice in the event of a cancellation, as we may be able to accommodate another guest.

Consultations:

All services begin with a thorough consultation—the most important part of the experience. We make every effort to listen and discuss exactly what our guests are expecting. As wishes are discussed, we ask our guests to voice any issues, concerns, allergies or medical conditions—we’re here for you and want you to be 100% satisfied. Our service providers will also offer product recommendations, as well as discuss routine maintenance. Before the service is performed, stylists will discuss the process as well as the products that will be used. We will do our best to give accurate pricing and timing predictions on color changes and corrections. Please understand some service requests will take multiple visits.

Exchanges or Returns:

Products may be exchanged or returned within 60 days of the original purchase as long as 50% or more of the product is left. We cannot accept product returns or exchanges past 60 days or products from other Aveda locations.

Guest Safety:

To ensure the safety of our guests/staff, and to allow us to give each guest our undivided attention, only the person receiving the service is permitted on the styling floor. All other guests are asked to wait in the reception area, as required by our insurance provider. Children are not allowed in the spa or nail area at any time and must be accompanied by an adult at all times.

Miscellaneous and Payments:

PURE Salon and Spa is not responsible for lost or stolen items or items left behind. Visa, MasterCard, Discover, personal checks and cash are all accepted methods of payment. $25 will be charged for all checks returned for non-sufficient funds.