We are so glad you booked a service with us. We can’t wait to see you. Reading through our policies will help us to serve you better. We request that our guests arrive a little early for their scheduled appointment. Our retail area of Aveda products is also available for browsing and shopping.
If you are running a little late, please understand that every effort will be made to still deliver the service. However, appointments may have to be rescheduled.
Your appointments are very important to all members of PURE Salon. Time allowed for an appointment is reserved especially for you! We do understand that sometimes schedule adjustments are necessary: therefore, we respectfully request at least 24 hours’ notice for adjustments to your appointment or cancelations to avoid any cancelation fee’s. To protect the livelihood of our team, we reserve the right to charge 50% of the original appointment price to the card provided during the booking process to any appointments canceled or rescheduled less than 24 hours’ in advance. All “No Show” appointments will result in 100% charge of the booked service.
We understand your time is valuable; therefore if PURE ever has to cancel or reschedule your appointment due to a unforeseen event 24 hours or less from your appointment, we will discount your rescheduled service with that stylist by 20%
All services begin with a thorough consultation—the most important part of the experience. We make every effort to listen and discuss exactly what our guests are expecting. As wishes are discussed, we ask our guests to voice any issues, concerns, allergies or medical conditions—we’re here for you and want you to be 100% satisfied. Our service providers will also offer product recommendations, as well as discuss routine maintenance. Before the service is performed, stylists will discuss the process as well as the products that will be used. We will do our best to give accurate pricing and timing predictions on color changes and corrections. Please understand some service requests will take multiple visits.
Exchanges or Returns:
Products may be exchanged or returned within 30 days of the original purchase as long as 50% or more of the product is left. We cannot accept product returns or exchanges past 60 days or products from other Aveda locations.
To ensure the safety of our guests/staff, and to allow us to give each guest our undivided attention, only the person receiving the service is permitted on the styling floor. All other guests are asked to wait in the reception area, as required by our insurance provider. Children must be accompanied by an adult at all times.
Miscellaneous and Payments:
PURE Salon is not responsible for lost or stolen items or items left behind. Visa, MasterCard, Discover, personal checks and cash are all accepted methods of payment. $25 will be charged for all checks returned for non-sufficient funds.